Between two patients or two cases there is no time to go out for supplies. That is why more and more clinics and labs order by phone or WhatsApp and get the goods delivered to the door. To keep it quick and error-free, it is worth preparing a few things before you call.
1. The exact product name
“A syringe of composite” can mean dozens of different products. Give the brand name, the manufacturer and, where relevant, the variant: shade, size, viscosity, number of pieces per pack. The more precise the request, the smaller the chance of receiving something other than what you wanted.
2. A photo is worth a thousand words
If you have the empty packaging at hand, take a photo and send it on WhatsApp. The label says it all: manufacturer, product code, variant. It is the safest way to get exactly the same material.
3. Quantity and urgency
Say how many you need and by when. If one of the products is urgent, mention it first, so stock or an alternative can be checked straight away.
4. Address and contact person
For delivery, give the exact clinic address (block, entrance and floor if needed) and the name and phone number of the person receiving the order. If the clinic works in shifts, say when someone will be there.
5. Mind the cut-off time
Delivery services usually have a time until which an order leaves the same day. At Tomis Dental, orders received by 3 pm are delivered to your clinic door the same day, and the minimum order for courier delivery is 150 lei. If you know you need something, don’t wait until the last minute.
6. Group your orders
Instead of three small orders in the same week, place one more complete order. You save time, reach the delivery minimum more easily and receive fewer parcels. A list kept in sight at the clinic, where everyone notes what has run out, helps you forget nothing.
7. Ask when you are not sure
If you don’t know which product suits a particular case or you are looking for an alternative to what you used before, ask. An experienced supplier can guide you, and a question asked in time saves you from the wrong material.
At Tomis Dental, orders are placed by phone on 0722 284 825 or on WhatsApp. If you prefer to choose in person, you will find us Monday to Friday, 9 am to 5 pm, in our shop at 68A Soveja Blvd., in the Tomis III area.
